Shipping Policy

To prepare you for the Christmas period, please see our operating hours for the Christmas period.

Dates	Warehouse Operating Hours
Monday 16th - Friday 20th December	8:00 am to 4:00 pm (NZDT)
Monday 23rd - Thursday 2nd January 2025	Closed*

*Any orders placed during the Monday 23rd December to Thursday 2nd January 2025 period will not be packed and shipped until the New Zealand warehouse resumes on Friday 3rd January 2024.

Please note: No cold goods will be shipped from Friday 20th December, resuming Thursday 2nd January 2025.

Free Shipping

Free delivery for orders over $230 within New Zealand. Must be selected at checkout to apply.

Delivery Options

Delivery Option	Delivery Time Frame	Cost (inc. GST)
Standard Shipping	1 to 10 business days	$6.05
Cold Shipping	1 to 10 business days	$6.05

Delivery times are estimates and can vary due to public holidays, peak periods, and external factors like postal and courier operations.

Processing Time

Please allow 1-2 business days for order processing prior to shipment. Processing time is not included in the delivery time frame estimates.

Cold Shipping

Refrigerated items are sent using express courier services and are securely packaged with an ice pack to manage temperature fluctuations during transit.

The ice pack may be melted if left unattended, but our probiotics remain live and at full label strength for up to 7 days at room temperatures under 30°C.

To ensure optimal potency, re-refrigerate upon delivery as soon as possible and use within 6 months. We recommend selecting a delivery location where you can receive the package promptly.

Please note:

It is your responsibility to review the products received prior to their opening. Products received, even in the event of incorrect supply, shall only be accepted back for re-supply or credit, if the Products are unopened and in their original condition.

For more questions about our Shipping Policy, please contact us.

Updated: October 2024